[Hiring] German Speaking Netflix Customer Experts @Mercier Consultancy Group

Role Description

We are thrilled to offer the German Speaking Netflix Customer Experts position in Greece, representing a global leader in the SaaS entertainment industry. This is a unique opportunity to provide premium support in a dynamic software environment while enjoying the Mediterranean lifestyle through our comprehensive support for those seeking professional jobs in Greece.

• Deliver exceptional support for Netflix’s SaaS platform, ensuring seamless user experiences for the German market.
• Troubleshoot technical inquiries related to software performance, streaming quality, and account management.
• Maintain a deep knowledge base of the SaaS ecosystem to provide accurate, efficient solutions.
• Act as a brand ambassador, upholding the high standards expected from one of the world's most innovative tech companies.
• Collaborate with international cross-functional teams to escalate and resolve complex technical software issues.
• Gather and report user feedback to internal product teams to drive continuous software optimization.
• Participate in regular coaching sessions to enhance communication skills and product expertise in this German-speaking job.

Qualifications

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or valid Greek work permit (required for relocation).
• Strong proficiency in digital software tools and a passion for the SaaS entertainment industry.
• Exceptional communication skills with a customer-centric mindset.
• Willingness to relocate to Athens for this exciting German Speaking Netflix Customer Experts position in Greece.
• Ability to adapt to new technologies and fast-paced work environments.

Benefits

• Highly competitive monthly salary with 13th and 14th salary bonuses paid annually.
• Fully Paid Relocation Package (includes flight ticket, airport transfer, and hotel accommodation).
• Monthly Performance Bonus linked to individual and team KPIs.
• Comprehensive, fully paid initial and ongoing training within the SaaS sector.
• Full health insurance coverage and additional social benefits.
• A vibrant, multicultural office environment based in the heart of Athens.
• Exclusive opportunities for professional growth within the company.

How to Apply

If you are ready to take the next step in your career with the German Speaking Netflix Customer Experts position in Greece, we encourage you to click the 'Apply Now' button to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you start your journey in one of the most exciting tech roles available today.