[Hiring] German-speaking Customer Support Specialist @Next Job Abroad

Role Description

Ready to take your career abroad and gain global experience while living under the Greek sun? Join the Booking.com Customer Experts team in Greece — and help travelers plan their dream trips, all while you build your own international journey.

As a Customer Support Specialist, you’ll support German-speaking Booking.com users with everything from simple questions to full travel plans. Your role helps travelers feel confident and inspired — and makes their experience smoother from start to finish.

Your daily responsibilities include:

• Handling incoming calls, messages, and emails from Booking.com users
• Managing reservations, special requests, changes, and complaints
• Researching travel options based on customer needs
• Modifying bookings according to client preferences
• Processing payments, cancellations, and adjustments
• Providing solutions that help travelers feel supported and well-informed

Qualifications

• Fluent German + good English communication skills
• Strong attention to detail
• Problem-solving and troubleshooting ability
• Comfort with unexpected changes or last-minute requests
• Experience in e-commerce or online bookings is a plus
• A positive mindset and interest in building an international career

Requirements

This is more than a customer support job. It’s a chance to live abroad, work with a global travel brand, and develop skills that look fantastic on an international CV.

Benefits

• Full relocation support (flight, hotel stay, and housing assistance — all covered)
• Competitive salary + 2 extra monthly salaries per year
• Health insurance & various company discounts
• Full training by certified instructors
• Career growth opportunities within a global organization
• Free online Greek language courses
• Flexibility - as the role is offered on a work-from-home basis in Greece
• A diverse, inclusive, Great Place to Work–certified company culture

Company Description

You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support travelers worldwide, and strengthen your experience in one of the world’s most well-known brands.