[Hiring] German speaking Customer Support Representative @Cross Border Talents

Role Description

Your role will involve providing customer service via incoming calls, live chat, emails, and social media channels. You'll serve as a consultant to our customers, offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e-commerce reviews) channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented.
• Respond to inbound customer requests, document relevant case information.

Qualifications

• Native level of German (C1-C2 level)
• Fluency in English (at least B2 level)
• Outstanding communication skills
• Good typing and computer skills (MS Office applications)
• Ability to explain complex concepts clearly
• Organizational, decision-making, and analytical skills
• Team player with a positive attitude
• High school diploma or equivalent
• Previous experience in customer service is an advantage, but not required
• Availability to work on rotational shifts

Benefits

• Full-time role, hybrid or online if not in Sofia
• Competitive salary
• Comprehensive initial training and onboarding (fully paid)
• Professional Development and Career Navigation programs to support your career growth
• Possibility to work remotely
• Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance