[Hiring] German Speaking Customer Support Jobs @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking fluent German-speaking Customer Support Representatives to join our team in Sofia. This role offers a great opportunity for individuals passionate about helping customers and providing excellent service. You will serve as a primary point of contact for German-speaking clients, addressing their questions and resolving any issues to ensure a positive customer experience.

• Deliver exceptional customer support to German-speaking clients via phone, email, and chat.
• Respond effectively to inquiries about products and services.
• Resolve customer complaints promptly and professionally.
• Maintain accurate records of customer interactions and issues.
• Collaborate with internal teams to improve customer satisfaction and service quality.
• Stay updated on product knowledge and company policies.

Qualifications

• Fluency in German (both written and spoken); proficiency in English is an advantage.
• Previous experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with customer support software is a plus.
• Positive attitude, problem-solving skills, and willingness to learn.
• Attention to detail and strong organizational abilities.

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...

Company Description