[Hiring] German-Speaking Customer Support Agent @Cross Border Talents

Role Description

Are you fluent in German and looking for an exciting remote career opportunity in Greece? Join our team as a German-speaking Customer Support Agent and help customers with technical inquiries while delivering excellent service and identifying sales opportunities.

• Handle inbound calls and emails regarding mobile telephony and fiber-optic internet services.
• Assist customers with invoices, payments, orders, PIN/PUK, roaming, and connectivity issues.
• Promote additional services, contract renewals, and upselling opportunities.
• Handle customer retention calls to reduce cancellations and strengthen customer loyalty.
• Accurately document customer interactions and provide effective solutions.

Qualifications

• Native-level or C1 proficiency in German.
• B2-level English for training and internal communication.
• Strong communication, problem-solving, and computer skills.
• Familiarity with mobile devices and technical troubleshooting.
• Previous experience in customer service, technical support, or sales is highly valued.

Requirements

• Monday to Friday, with occasional weekend shifts.
• Rotational shifts between 08:00 and 00:00.
• Fully remote work from Greece.

Benefits

• Relocation support provided.
• Sales bonus of up to €900 gross per quarter, based on KPI achievement.
• Productivity bonus of up to €240, subject to target achievement.
• A flight ticket home every six months of completed tenure.