[Hiring] German Speaking Customer Support @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is pleased to offer a German Speaking Customer Support position with a fully paid relocation package to Greece. This remote role is perfect for professionals passionate about delivering excellent customer service while enjoying the benefits of living in a beautiful Mediterranean country.

• Provide high-quality customer support to German-speaking clients through phone, email, and chat.
• Address customer inquiries and concerns related to products, services, and policies promptly and effectively.
• Resolve customer issues and complaints to ensure high levels of satisfaction and retention.
• Maintain detailed records of all customer interactions using CRM software.
• Work closely with various departments to deliver comprehensive solutions to customers.
• Stay updated on product knowledge and industry trends to enhance customer support quality.

Qualifications

• Fluency in German (both spoken and written) is essential; proficiency in English is an advantage.
• Previous experience in customer service or support roles is preferred.
• Excellent communication and interpersonal skills focused on customer satisfaction.
• Strong problem-solving abilities and a proactive approach to customer needs.
• Experience with customer service software and CRM systems is beneficial.
• Ability to work remotely with self-motivation and effective time management.
• Willingness to relocate to Greece and adapt to its culture and lifestyle.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More...