[Hiring] German Speaking Customer Service Representative @Massive Bio

Role Description

We are currently seeking a Patient Relations Coordinator to support our growing European operations. This role is critical in ensuring high-quality, compliant, and patient-centered communication with individuals navigating complex oncology journeys. The successful candidate will combine empathy with strong process discipline and regulatory awareness.

• Serve as the primary point of contact for cancer patients and caregivers in Germany
• Provide structured and compliant information about Massive Bio services and clinical trial processes
• Facilitate patient onboarding, consent coordination, and medical record collection
• Maintain accurate and complete documentation within CRM systems
• Conduct structured follow-ups aligned with defined KPIs and operational standards
• Ensure patient data handling in full compliance with GDPR and privacy-sensitive requirements
• Support communication with treating physicians when appropriate
• Provide relevant operational insights to internal teams when necessary

Qualifications

• Bachelor’s degree or equivalent professional experience
• Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service
• Native-level German and professional-level English
• Demonstrated experience handling sensitive patient data in compliance with GDPR
• High level of accuracy, documentation discipline, and CRM proficiency
• Excellent verbal and written communication skills
• Strong emotional intelligence and ability to navigate sensitive conversations professionally
• Proven reliability, structured work approach, and KPI accountability

What We Value

• Process discipline and operational consistency
• Regulatory awareness and compliance mindset
• Professional communication standards
• Performance ownership and accountability
• Patient-first approach balanced with structured execution

Benefits

This position offers the opportunity to contribute to a mission-driven organization operating at the intersection of healthcare and technology, while working within a highly structured and compliance-oriented international environment.