[Hiring] German-speaking Customer Service Representative @Surgo PTY

Role Description

Join our dynamic remote team as a Customer Service Representative, where your language skills, empathy, and solution-driven mindset will help drive customer satisfaction and business growth.

Key Responsibilities

• Assist passengers with inquiries and bookings.
• Manage flight bookings and re-bookings efficiently.
• Provide direct sales and after-sale support.
• Maintain high-quality service standards.

Qualifications

• C1 proficiency in German & fluent in English.
• Grade 12 Certificate.
• Customer service experience.
• A home office setup with stable ground fibre internet (min. 25 Mbps download, 10 Mbps upload).
• Namibian citizen, permanent or domicile resident.
• Willingness to do shift work.

Requirements

• Strong customer orientation with a genuine desire to help.
• Friendly, supportive, and patient demeanour.
• Excellent problem-solving and results-driven mindset.
• Collaborative team player with a positive attitude.
• Efficient, organized, and self-motivated working style.

Benefits

• Flight rebate benefits.
• Bonus and annual leave.
• Subsidized maternity leave.
• Equipment provided.