[Hiring] German-speaking Customer Service Agent @Next Job Abroad

Role Description

This role involves supporting German-speaking Booking.com users with their travel needs, ensuring a smooth experience from start to finish.

• Handling incoming calls, messages, and emails from Booking.com users
• Managing reservations, special requests, changes, and complaints
• Researching travel options based on customer needs
• Modifying bookings according to client preferences
• Processing payments, cancellations, and adjustments
• Providing solutions that help travelers feel supported and well-informed

Qualifications

• Fluent German + good English communication skills
• Strong attention to detail
• Problem-solving and troubleshooting ability
• Comfort with unexpected changes or last-minute requests
• Experience in e-commerce or online bookings is a plus
• A positive mindset and interest in building an international career

Benefits

• Full relocation support (flight, hotel stay, and housing assistance — all covered)
• Competitive salary + 2 extra monthly salaries per year
• Health insurance & various company discounts
• Full training by certified instructors
• Career growth opportunities within a global organization
• Free online Greek language courses
• Flexibility - as the role is offered on a work-from-home basis in Greece
• A diverse, inclusive, Great Place to Work–certified company culture