[Hiring] German Speaking Customer Service @Mercier Consultancy Group

Role Description

We are currently looking for talented professionals to join our team for the German Speaking Customer Service for a leading German insurance group position in Greece. This is a unique opportunity to advance your career within the insurance sector while enjoying a high quality of life in one of the most vibrant cities in Europe.

• Provide high-quality support to German-speaking clients regarding their insurance policies and coverage inquiries.
• Manage incoming requests via phone, email, and chat, ensuring accuracy and professional standards within the insurance industry.
• Assist policyholders with claims processing, premium payments, and contract updates.
• Maintain comprehensive records of client interactions in our internal CRM systems to ensure top-tier service delivery.
• Collaborate with internal departments to resolve complex insurance queries efficiently.
• Act as a primary point of contact for clients seeking guidance on life, health, or property insurance products.
• Identify opportunities to provide value-added services that align with the standards of a leading German insurance group.

Qualifications

• Native or fluent German (spoken and written) is absolutely essential for this role.
• Valid EU passport (mandatory).
• Strong communication skills and a passion for providing world-class customer service within the insurance sector.
• Excellent analytical and problem-solving abilities to handle insurance-related inquiries.
• Proficiency in basic computer systems and internet navigation.
• A proactive attitude and a desire to succeed in one of our most popular German-speaking jobs.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Comprehensive Health Insurance and private medical coverage.
• Fully Paid Initial and Ongoing Training programs.
• Excellent professional environment for those seeking jobs in Greece.
• And Much More, including team-building events and career development support.

Company Description

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in curating exceptional career paths, ensuring that our candidates thrive in roles that offer both professional growth and personal enrichment.