[Hiring] German Speaking Customer Care for Logistics Delivery Company @Mercier Consultancy

Role Description

Mercier Consultancy is hiring a German Speaking Customer Care professional to join a leading Logistics Delivery Company in Greece. This role offers an exciting opportunity to support German-speaking customers by providing outstanding service and ensuring smooth communication regarding delivery and logistics services.

As a Customer Care representative, you will be responsible for:

• Handling customer inquiries and providing timely support to German-speaking clients regarding delivery and logistics.
• Tracking shipments, handling complaints, and resolving issues related to deliveries.
• Maintaining accurate records of customer interactions in CRM systems.
• Collaborating with internal teams such as operations and dispatch to resolve customer concerns.
• Providing clear information about delivery schedules, policies, and procedures.
• Collecting customer feedback to support continuous improvement in service quality.
• Participating in training sessions to stay updated on company services and logistics industry trends.

Qualifications

• Fluent in German and English with excellent communication skills.
• Previous experience in customer service, preferably in logistics or delivery services.
• Strong problem-solving skills and ability to handle multiple tasks.
• Customer-oriented mindset with attention to detail.
• Ability to work effectively in a fast-paced environment.
• Familiarity with CRM software and customer support tools is a plus.
• Enthusiasm for the logistics industry and commitment to quality service.

Benefits

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Relocation Package (Flight, Transfer, and 4 weeks Hotel).
• Private Health Insurance.
• 2 Extra Salaries Per Year.
• Support In Finding Accommodation After Hotel.
• Fully Paid Training.
• And many other perks!

Company Description