[Hiring] German Speaking Client Advisor @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is seeking a German Speaking Client Advisor to join our dynamic team working remotely from Greece. In this role, you will represent Booking.com, providing outstanding support to German-speaking clients and helping them with their travel bookings and inquiries. This position offers flexibility with remote work combined with the opportunity to be part of a leading global travel platform.

• Assist German-speaking customers with booking inquiries, reservations, and problem resolution across multiple channels including phone, email, and chat.
• Provide clear and accurate information related to Booking.com’s products and services.
• Ensure customer satisfaction by offering timely and effective solutions.
• Maintain detailed records of customer interactions and transactions using CRM tools.
• Collaborate with internal teams to address and resolve client issues.
• Stay informed about travel industry updates and Booking.com’s offerings.

Qualifications

• Fluent in German (spoken and written) with excellent communication skills.
• Proficiency in English is an advantage.
• Previous experience in customer service, client advisory, or the travel industry is preferred.
• Ability to work independently in a remote environment while maintaining productivity and professionalism.
• Strong problem-solving skills and a customer-focused mindset.
• Comfortable using CRM systems and digital tools.
• Based in Greece with reliable internet access suitable for remote work.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More...