[Hiring] German Speaking Agent Replacement Reservation @SIXT

Role Description

Are you passionate about customer service? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers.

• In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle.
• We work closely with various insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner via email or phone, then creating orders and reserving the requested vehicles.

Qualifications

• Customer Orientation: Excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.
• Language Proficiency: Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus.
• Effective Communication: Open-minded, communicative, and enjoy writing and making phone calls.
• Flexibility: Ability to adapt to a dynamic and ever-evolving work environment, including availability for night shifts.
• Teamwork: Collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation.
• Solution-Focused: Ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.
• Initial experience working with MS Office programs (Word, Outlook).
• Reliable, independent, and service- and solution-oriented.

Benefits

• Permanent Contract: A stable project with opportunities for progression.
• Attractive Salary and Professional Growth Opportunities: Salary of €21,600 gross per year (12 payments) plus €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h.
• Flexible Remote Work Model: You can work from anywhere in Spain.
• Work-Life Balance: Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT.
• Flexible Compensation: Benefit from private health insurance, childcare support, and/or a restaurant card.
• Exclusive Employee Benefits: Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more.

Company Description

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide.

• Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations.
• At SIXT, top-tier customer experience and outstanding customer service are our highest priorities.
• We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.