[Hiring] General Virtual Assistant @SmartScale360

Role Description

As a General Virtual Assistant (Healthcare), you will support US-based healthcare providers and organizations by handling a mix of patient-facing and administrative tasks. This role is ideal for candidates with Customer Service Representative (CSR) experience, particularly those who have supported healthcare, insurance, or medical accounts.

You will work closely with your assigned client, their patients, and internal clinic staff to ensure smooth day-to-day operations. A typical workday may involve:

• Managing patient inquiries
• Scheduling appointments
• Handling insurance-related concerns
• Maintaining accurate records

All while delivering excellent service and professionalism. This is a full-time night-shift role, with complete support from SmartScale360’s IT team and your dedicated Account Supervisor.

Qualifications

• At least 1–2 years experience, preferably in a healthcare, insurance, or medical-related account
• Strong English communication skills (both verbal and written)
• Comfortable handling calls, emails, and chat support in a professional manner
• Willing and able to work fixed night shifts aligned with US business hours
• Basic computer proficiency and ability to navigate multiple systems
• Strong sense of confidentiality and professionalism when handling sensitive information

Requirements

• Confidence, calmness, and patience when dealing with customers or patients
• Proactive and takes ownership of tasks without constant supervision
• Ability to follow processes while adapting to client-specific workflows
• Detail-oriented and organized—accuracy matters
• Tech-comfortable and quick to learn new tools and systems

Benefits

• Competitive Salary: PHP 40,000 + Performance-Based Bonuses!
• Supportive & Collaborative Work Environment
• Opportunities for Career Growth

Technical & Work Setup

• High-speed internet connection (at least 25 Mbps)
• PC/Laptop: Minimum 8GB RAM, i5 processor or equivalent
• Noise-canceling headset (preferred)
• Quiet & professional home office setup