[Hiring] Front Desk Administrator @Robinson and Casey

Role Description

Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional receptionist to be the face of our local business. You’ll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, schedule meetings, make travel arrangements, and assist us with other operations as needed. The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. If this sounds like you, apply today!

• Serve as the first point of contact for clients, prospective clients, and callers, providing a warm and professional experience remotely.
• Answer and direct incoming phone calls and emails, ensuring inquiries and messages reach the appropriate team members.
• Provide backup intake coverage when the Intake Specialist is out of the office, including gathering and documenting information and following established intake procedures.
• Communicate with distressed or emotional callers with empathy, professionalism, and discretion.
• Coordinate meetings, appointments, calendars, and travel arrangements as needed.
• Provide administrative support, including data entry, document preparation, and record management.
• Maintain accurate records and handle confidential client and firm information appropriately.
• Assist attorneys, leadership, and staff with special projects and administrative tasks as assigned.

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills with a professional demeanor
• Exceptional organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Proficiency with Microsoft Office Suite and general office technology
• Comfortable handling sensitive and confidential information
• Previous experience as a receptionist, administrative assistant, office coordinator, or similar administrative role preferred
• High school diploma or equivalent required; additional administrative training or education is a plus

Company Description

At Robinson & Casey, we believe that compassion and doing things the right way go hand in hand. We specialize in Behavioral Health Law — the Marchman Act and Guardianship — which means we walk alongside families in the hardest moments of their lives, guiding them down proven legal paths to lifesaving treatment for their loved ones.

We're not just in the business of law. We're in the business of helping families rebuild, recover, and move forward — through systems that work, processes we trust, and a team that shows up for every family we serve.

Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do.