[Hiring] French Speaking Pandora Customer Expert @Mercier Consultancy Group

Role Description

We are currently seeking polished professionals for the French Speaking Pandora Customer Experts position in Greece, representing one of the world's most iconic luxury jewelry brands. This is a unique opportunity to join an exclusive team offering premium support, perfectly suited for those seeking high-caliber French-speaking jobs in an international environment.

• Deliver exceptional, personalized customer service that aligns with the prestige of the luxury goods industry.
• Assist French-speaking clients with inquiries regarding exquisite jewelry collections, order status, and bespoke styling advice.
• Maintain a high level of brand knowledge to provide an authentic and premium brand experience for every interaction.
• Proactively resolve customer concerns with sophistication, empathy, and efficiency.
• Collaborate with global luxury brand partners to ensure quality standards and service benchmarks are exceeded.
• Manage client relationships through multiple communication channels, maintaining a professional and elegant brand voice at all times.

Qualifications

• Native or fluent French (spoken and written) is strictly required for this role.
• Valid EU passport or a valid work permit for Greece is mandatory.
• Previous experience in luxury goods, retail, or premium client services is highly valued.
• Strong communication skills with a refined, professional, and service-oriented demeanor.
• Ability to thrive in a remote work environment while remaining connected to a supportive, high-performing team.

Benefits

• Competitive Monthly Salary that reflects the premium nature of the position.
• Two extra salaries per year (13th and 14th salary bonus).
• Monthly Performance Bonus for achieving high-quality service metrics.
• Fully Paid Relocation Package, including flight tickets, transfer services, and initial hotel accommodation.
• Comprehensive, fully paid training program to ensure your mastery of the luxury sector.
• Full private health insurance coverage.
• The opportunity to build a career through our vast network of French-speaking jobs in Greece and beyond.

Company Description

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we specialize in high-end luxury placements, ensuring every candidate finds a role that elevates their professional journey.