[Hiring] French-Speaking Customer Support Specialist @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is proud to present an exciting opportunity for a French-Speaking Customer Support Specialist to join a globally recognised online streaming platform. This position in Greece offers you the chance to represent a cutting-edge digital entertainment brand, delivering outstanding support to French-speaking subscribers across a wide range of streaming-related enquiries.

• Deliver high-quality customer support to French-speaking users of the online streaming platform via chat, email, and telephone channels.
• Assist subscribers with account management, billing queries, subscription upgrades, and payment issues related to the streaming service.
• Troubleshoot technical issues including streaming quality, device compatibility, app functionality, and connectivity problems.
• Guide customers through platform features, content navigation, and personalised recommendation tools available on the streaming service.
• Handle escalated complaints with professionalism, empathy, and a solution-focused approach aligned with the platform's service standards.
• Accurately document all customer interactions and case resolutions within the company's CRM system to ensure data integrity.
• Stay up to date with new content releases, platform updates, and product changes to provide informed, relevant support to users.
• Collaborate with internal teams to identify recurring user issues and contribute feedback that supports ongoing service improvements.

Qualifications

• Native or fluent French language skills (both spoken and written) are essential for this role.
• Valid EU passport or legal authorisation to work within the European Union (mandatory).
• Previous experience in customer service, technical support, or a client-facing role is highly advantageous.
• Experience within the streaming platforms or digital entertainment industry is a distinct plus.
• Comfortable working with digital tools, CRM platforms, and online communication systems.
• Strong interpersonal skills with a genuine passion for delivering an exceptional customer experience.
• Good working knowledge of English to communicate effectively with internal teams and management.
• Ability to work flexible shifts, including evenings and weekends, in line with a global streaming service operation.

Benefits

• Competitive Monthly Salary reflective of your skills and experience in the streaming platforms sector.
• Fully Paid Training to ensure you are confident and fully prepared before your first day on the job.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
• Monthly Performance Bonus rewarding your dedication and excellent results.
• 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, offering exceptional financial security.
• Ongoing career development opportunities within a globally connected organisation.
• And Much More...

How to Apply

Are you ready to take your career to the next level with one of the most sought-after French-speaking jobs in Europe? This position represents a truly exceptional opportunity to grow within the booming streaming platforms industry, backed by the expertise and support of Mercier Consultancy Group. Do not miss your chance — click Apply Now to submit your application today, and a member of our dedicated recruitment team will be in touch to guide you through the next steps.