[Hiring] French Speaking Customer Support @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is excited to offer a position for a French Speaking Customer Support Representative with a paid relocation package to Greece. This role offers a fantastic opportunity to combine your passion for customer service with the chance to live and work in a beautiful Mediterranean country.

• Deliver exceptional customer support to French-speaking clients through phone, email, and chat channels.
• Address client inquiries related to products, services, and company policies promptly and professionally.
• Resolve customer issues and complaints effectively to ensure satisfaction and loyalty.
• Document customer interactions thoroughly in the CRM system to facilitate continuous improvement.
• Collaborate with various teams to enhance customer experience and provide tailored solutions.
• Stay updated on product knowledge and industry trends to offer informed assistance.

Qualifications

• Fluency in French (both written and spoken) is mandatory; knowledge of English is advantageous.
• Proven experience in customer service or support roles.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving skills and proactive attitude towards resolving inquiries.
• Familiarity with customer service software and CRM systems is a plus.
• Ability to work independently as well as part of a team.
• Willingness to relocate to Greece and embrace its culture and lifestyle.

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...