[Hiring] French Speaking Customer Loyalty Advisor @Mercier Consultancy

Role Description

Mercier Consultancy is on the lookout for an enthusiastic French Speaking Customer Loyalty Advisor to become a vital part of our team! In this role, you will play a key part in building and nurturing strong relationships with our French-speaking customers, ensuring they feel valued and appreciated.

Your primary responsibility will be to assist customers in their journey with us, addressing their needs and queries in a prompt and professional manner. Your fluency in French will be essential in delivering exceptional customer service that drives loyalty and satisfaction.

• Engage with French-speaking customers through various communication channels, providing outstanding support and assistance.
• Resolve customer inquiries and issues efficiently, ensuring a positive customer experience.
• Proactively follow up with customers to gauge satisfaction and identify further opportunities to assist.
• Gather and analyze customer feedback to drive improvements in service delivery.
• Collaborate closely with different teams to develop and implement customer loyalty initiatives.
• Inform customers about new products, services, and loyalty programs that may benefit them.
• Participate in training sessions to continuously improve product knowledge and customer service skills.

Qualifications

• Fluency in French and English, both written and spoken.
• Excellent interpersonal and communication skills.
• Prior experience in customer service or loyalty programs is preferred.
• Strong analytical and problem-solving abilities.
• A genuine passion for delivering high-quality customer experiences.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Willing to learn and contribute to the overall success of the team.

Requirements

• Fluency in French and English, both written and spoken.
• Excellent interpersonal and communication skills.
• Prior experience in customer service or loyalty programs is preferred.
• Strong analytical and problem-solving abilities.
• A genuine passion for delivering high-quality customer experiences.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Willing to learn and contribute to the overall success of the team.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...

Company Description

Mercier Consultancy - Making Connections - Delivering Results

At Mercier Consultancy, we are more than just consultants—we are strategic partners in growth. With a legacy built on excellence, BPO, and corporate expansion, we specialize in helping businesses scale with precision and efficiency.

Our expertise lies in connecting companies with top-tier talent, optimizing outsourcing solutions, and providing high-end strategies. We work with industries ranging from customer service and tech to aviation and luxury markets, ensuring that every client benefits from our tailored, results-driven approach.

With a reputation for excellence, high earnings, and exclusive opportunities - we redefine what it means to be a consultancy. Whether you're a company looking for expert guidance or a recruiter aiming for unparalleled success, Mercier Consultancy is your gateway to the next level.