[Hiring] French-Speaking Customer Experts for Dyson @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is proud to present an exceptional opportunity for fluent French speakers to join Dyson's elite customer support team in a fully remote capacity based in Greece. This French-Speaking Customer Experts for Dyson position places you at the heart of one of the world's most iconic consumer electronics brands, where innovation meets precision engineering and customer satisfaction is paramount.

• Deliver outstanding customer support to French-speaking clients regarding Dyson's full range of consumer electronics products, including vacuum cleaners, air purifiers, hair care devices, and lighting solutions.
• Diagnose and resolve technical product inquiries with accuracy and professionalism, providing step-by-step guidance to ensure customer satisfaction.
• Assist customers with warranty claims, product registrations, returns, and replacements in accordance with Dyson's established policies and procedures.
• Educate customers on the optimal use, maintenance, and care of their consumer electronics devices to maximise product performance and longevity.
• Accurately log all customer interactions and case details within the CRM system, maintaining meticulous records to support quality assurance standards.
• Collaborate with internal teams and escalate complex technical cases to specialist departments when required, ensuring swift and satisfactory resolutions.
• Stay continuously updated on new Dyson consumer electronics product launches, firmware updates, and technical specifications to provide informed and up-to-date customer guidance.
• Proactively identify opportunities to enhance the overall customer experience, contributing feedback and insights to support ongoing service improvement initiatives.

Qualifications

• Native or fluent French language proficiency, both spoken and written, is essential for this role.
• A genuine passion for consumer electronics and a solid ability to understand and communicate technical product information clearly and confidently.
• Prior experience in customer service, technical support, or a client-facing role within the consumer electronics or technology sector is highly advantageous.
• Strong communication and interpersonal skills with a natural ability to build rapport and deliver empathetic, solution-focused support.
• Proficiency in English at a working level for internal communication and training purposes.
• Comfortable working independently in a remote environment with strong self-motivation, time management skills, and a proactive attitude.

Requirements

• Valid EU passport or EU residency documentation (mandatory requirement).

Benefits

• Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector.
• Fully Paid Training programme to ensure you are fully equipped with the product knowledge and tools needed to excel in the French-Speaking Customer Experts for Dyson position.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation.
• Monthly Performance Bonus to reward your dedication and outstanding contributions to the team.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary.
• A fully remote working arrangement based in Greece, providing outstanding flexibility and work-life balance.
• And Much More, including ongoing professional development opportunities, a supportive multicultural team environment, and the prestige of working with a globally recognised consumer electronics leader.