[Hiring] French-Speaking Customer Experience Specialist @The Flex

Role Description

As a French-Speaking Customer Experience Specialist, you’ll be the voice and heartbeat of The Flex for our guests and landlords. From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight. This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences.

Key Responsibilities

• Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
• Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
• Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
• Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.
• Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
• Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

Qualifications

• Fluency in French and English (written and spoken)
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
• Excellent communication and interpersonal skills: you listen, understand, and make people feel heard
• Strong organizational abilities and composure under pressure
• Tech-savvy: comfortable using PMS, CRM, and digital support tools
• A problem-solving mindset with empathy, patience, and meticulous attention to detail

Benefits

• Be part of the revolution – Help reshape the $4T global rental industry.
• Work with the best – Join a high-performing, supportive international team.
• Grow fast – Real career progression opportunities as we expand globally.
• Earn what you deserve – Competitive compensation plus performance-based incentives.
• Live flexibly – Remote-first, results-driven culture — work from anywhere.