[Hiring] French Speaking Customer Care Representative @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is delighted to present an exciting opportunity for a French Speaking Customer Care Representative to join a leading FinTech Company in Greece. This position offers a paid relocation package, making it easier for you to start your career journey in one of Europe’s most beautiful destinations. If you have a passion for finance and technology and enjoy providing exceptional customer service, we encourage you to apply!

• Deliver excellent customer support in French through phone, email, and chat channels, addressing inquiries related to FinTech products and services.
• Assist customers with account management, transactions, troubleshooting, and resolving technical issues.
• Collaborate closely with product, technical, and compliance teams to ensure quick and effective problem resolution.
• Maintain detailed and accurate records of customer interactions and issues in the CRM system.
• Identify trends and customer feedback to contribute to continuous improvement of services and products.
• Stay knowledgeable about the latest FinTech trends, products, and regulations.

Qualifications

• Fluency in French (both written and spoken) is essential; proficiency in English is preferred.
• Experience in customer service, preferably in the FinTech, banking, or financial services sector.
• Strong communication and interpersonal skills with a customer-centric attitude.
• Ability to work efficiently in a fast-paced, dynamic environment with attention to detail.
• Familiarity with CRM systems and basic technical troubleshooting skills.
• Willingness to relocate to Greece with a paid relocation package provided.

Benefits

• Competitive Monthly Salary
• Monthly Bonus
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...