[Hiring] French Bilingual Product Quality Assurance Agent @Morley

Role Description

Location: Remote – Michigan residents

Are you fluent in French and have a good ear for understanding Québécois French? If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you!

As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.

No automotive experience required!

What You'll Do

• Receive calls from French-speaking dealers
• Gather and document information in English
• Effectively and efficiently deliver resolutions in French using defined processes and applications
• Meet quality and productivity targets by:
  • Having a good understanding of project operations and workflow processes
  • Delivering services that meet those goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Qualifications

• Strong computer navigation and typing skills
• Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• A positive, self-starter attitude with a solid work ethic and meticulous attention to detail
• Excellent interpersonal and listening skills

Requirements

• Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)
• Proven success in a relevant / related position for one or more year
• One or more years of customer service experience
• High school diploma or equivalent
• Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 9 a.m. - 7 p.m. Eastern time
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Call center experience

Nice to Have

• Associate degree

Remote Work Requirements

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)