[Hiring] Fraud Representative @Sunrise Systems

Role Description

Client is seeking a Fraud Representative to handle inbound calls and assist customers with potential fraud concerns. Responsibilities include:

• Reviewing accounts
• Investigating issues
• Resolving inquiries
• Delivering excellent customer service

Qualifications

• Minimum 2 years of customer service experience or equivalent military experience
• Proficiency with Chromebooks, dual monitors, Microsoft Office, and Outlook
• Ability to multitask, navigate multiple systems, and type while speaking with customers
• Must live within 60 miles or 60 minutes of the Cincinnati hub
• Availability to work between 8 AM and 8 PM EST, including one weekend day (5 working days per week)
• Strong communication, problem-solving, and customer service skills
• Quiet, distraction-free remote workspace required
• Must pass the required background investigation and fingerprinting
• Must meet Section 19 of the Federal Deposit Insurance Act requirements

Requirements

• Experience in banking or financial services (preferred)
• Call center and remote work experience (preferred)
• Strong organizational, decision-making, and time-management skills (preferred)

Benefits

• ACA compliant medical coverage
• Dental insurance
• Vision insurance
• Sick time benefits as required per State regulations

Compensation

The hourly rate for this position is between $22.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Contact

Raghu: [email protected] | URL: www.sunrisesys.com