[Hiring] Fraud Operations Analyst @U.S. Bank

Role Description

In this role, you will analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud. This includes monitoring money movement through various channels, as well as reviewing website and mobile application activity.

Successful candidates should have strong investigative skills, knowledge of the banking industry, and familiarity with mobile and online banking applications. Attention to detail and the ability to work efficiently under pressure are essential.

Responsibilities:

• Monitor account activity to identify fraudulent transactions and policy violations
• Secure accounts to prevent financial losses
• Contact Customers (via e-mail or phone) when necessary to verify suspicious activity
• Work with internal departments to confirm the legitimacy of transactions
• Collaborate with stakeholders to resolve fraud-related issues
• Maintain accurate records and fraud trend data

Qualifications

• Excellent English (C1)
• Relevant work experience (preferably in fraud prevention, risk, or a related field)
• Ability to interpret technical and administrative instructions
• Proficiency in navigating multiple software systems, including Microsoft Office
• Strong analytical skills with the ability to identify and resolve exceptions
• Ability to solve complex problems independently
• Willingness to work afternoon shifts, starting between 15:00-17:00, with flexible scheduling
• Comfortable with a remote work model after the onboarding period

Requirements

• This role is designated as home-based remote

Benefits

• Market-competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards
• Performance-based incentives for eligible employees, awarded through transparent, objective criteria that recognize both individual and company performance
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria
• Employee recognition programs that celebrate achievements and milestones for all