[Hiring] Forging Specialist @thyssenkrupp Materials NA

Role Description

Provides basic troubleshooting & problem-solving interaction with Boeing, tk accelis Supply Chain Solutions purchasing, emergent support, and strategy participants. Duties can include order entry as well along with other task/projects which could deemed necessary by their manager.

Major Job Functions

• Account Management - 20%
• Phone, Meetings & E-mail support - 60%
• Research & Problem solving - 20%

Key Accountabilities

• Provide customer service regarding material and order status via phone and/or email along with periodic meetings (virtual & in-person, as needed/requested).
• Coordinate issue resolution between customer, Boeing, and appropriate internal staff members (contract administration, quality, purchasing, finance, plant, Boeing TWL, Boeing PA, onsite Boeing Ops team etc.).
• Responsible to service the account load assigned to them with a high level of customer satisfaction (internal & external).
• Ability to accurately communicate customer requirements with prompt and timely resolution of problems.
• Responsible to maintain high Customer satisfaction, evaluation will be based upon customer feedback, email correspondence and surveys.
• Running, modifying & potential analysis on reports, based on needs of account management needs (batch reports, sales analysis, lifecycle, aging report, rock report etc.).
• Completion of action items from customer meetings/emails.
• Responsible to administer Sales tab on Elevation forms, PTA (premium freight transportation).
• Responsible for completing various requested Boeing tracking activities.
• Completion of customer status reports, along with any issues needing attention as deemed necessary by their Regional Account Manager.
• Individualized tasks are to be submitted weekly, itemized by activity along with time spent on activity.
• At times, Account Specialist will support completion of order entry, purchase order change, plant movement, AOG or quote preparation as needed/assigned.

Qualifications

• High school diploma or equivalent.
• At least 1-2 years of previous customer service experience.
• Solid computer skills, beyond the basic level.
• Strong attention to detail.
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer.
• Self-starting, dependable, accepts ownership, drives own goals/performance.
• Flexible in scheduling and available for overtime as needed.

Preferred Requirements

• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role.

Job Compensation

$21.18 - $28.66

Benefits

• Medical, Dental, Vision Insurance.
• Life Insurance and Disability.
• Voluntary Wellness Programs.
• 401(k) or RRSP programs with Company Match.
• Paid Vacation and Holidays.
• Tuition Reimbursement.
• And more!