[Hiring] Firstmark Recovery Specialist II @Nelnet

Role Description

Collect severely delinquent student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required.

To be considered for this role you must meet the following location requirement:

• Lincoln, NE (within a 60 mile radius)
• Brownsville, TX (within a 60 mile radius)

Job Responsibilities:

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
• Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
• Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
• Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
• Update demographic and other additional information on borrower accounts via the servicing system
• Perform additional collection activities related to collections documents and reports

Pay: $15.75/hour

Potential to earn commission up to $1250.00 per month

Schedule: Monday-Friday 11:30 a.m. CST- 8:00 p.m. CST

Qualifications

• High school degree or equivalent required.
• 2 years customer service, collection and general work experience preferred.

Requirements

• Customer focused
• Analytical skills
• Strong oral communication skills
• Listening comprehension, reading comprehension
• Intermediate math
• Attention to detail
• Customer service orientation
• PC skills
• 10 key proficient

Benefits

• Medical, dental, vision
• HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program