[Hiring] FirstAlt Operations Rep ll @First Student

Role Description

• Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
• Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
• Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
• Effectively communicate via telephone, email, text message, and chat applications with school districts, transportation partners, and team members.
• This position requires a high level of customer service communication and care.
• Handle escalated situations with a sense of urgency, calmness, and professionalism.
• When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.
• Receive incoming client calls with a high level of professionalism and care.
• Problem-solve transportation concerns from parents, clients, and Transportation Partners.
• Successfully navigate multiple computer systems and applications simultaneously.
• Ability to cross-train and assist in other departments or projects at your manager's request.
• Detail and solution oriented while being part of a team environment.
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Company Description

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day!

• Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.
• Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.