FirstAlt Operations Rep ll @First Student
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] FirstAlt Operations Rep ll @First Student

2mths ago - First Student is hiring a remote FirstAlt Operations Rep ll. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

  • Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
  • Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
  • Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
  • Effectively communicate via telephone, email, text message, and chat applications with school districts, transportation partners, and team members.
  • This position requires a high level of customer service communication and care.
  • Handle escalated situations with a sense of urgency, calmness, and professionalism.
  • When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.
  • Receive incoming client calls with a high level of professionalism and care.
  • Problem-solve transportation concerns from parents, clients, and Transportation Partners.
  • Successfully navigate multiple computer systems and applications simultaneously.
  • Ability to cross-train and assist in other departments or projects at your manager's request.
  • Detail and solution oriented while being part of a team environment.
  • Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Company Description

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day!

  • Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II.
  • Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
FirstAlt Operations Rep ll @First Student
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later