[Hiring] Financial Counselor @MyComputerCareer Inc

Role Description

This role involves meeting with potential applicants to provide financial aid assistance and educate them on Title IV eligibility.

• Provide financial aid assistance to prospective and enrolled students.
• Support the Director of Financial Planning and Financial Counselor Manager in maintaining Financial Aid Programs and compliance.
• Assist Veterans in the completion of the VA Benefits Application.
• Ensure compliance and confidentiality with all federal, state, and internal policies and procedures.
• Provide clerical support to both the Director of Financial Planning and Financial Counselor Manager.
• Counsel prospective students on financial aid eligibility and payment options.
• Work closely with other Financial Planners and staff toward departmental goals.
• Answer questions, inquiries, or requests from students and parents regarding financial aid programs and eligibility.
• Perform other duties as assigned.

Following an initial 60-day training period, you will receive specialized training to manage simultaneous calls with students, which is a primary responsibility of this role. By the 90-day mark, you are expected to achieve proficiency in handling dual calls, ensuring effective communication and support for our students. Mastery of this skill is crucial for successful performance in this position.

Qualifications

• High School Diploma/GED - Required
• Associate and/or Bachelor’s Degree preferred or a combination of education and experience.
• 2 years customer service experience preferred.
• Financial Aid Experience preferred, but not required.
• Proficiency with MS Office, navigating the Internet, and learning database software systems is essential.
• Salesforce experience a plus.

Requirements

• Attention to detail and analytical ability.
• Willingness to perform complex tasks/multitask.
• Maintain a high degree of confidentiality.

Benefits

• Compensation Range: $44-46K
• Remote work location.
• Hours: M/T 10am-7pm EST, W/TH 12:30-9:30pm EST, Fri 10am-7pm EST (rotates once a month with a Saturday).

Physical and Cognitive Demands

• Listen to potential students (on both phone and video platforms) and communicate verbal and written feedback.
• Analyze financial aid paperwork and detect concerns or areas for improvement.
• Frequently move about the office.
• Maintain a high level of consistent cognitive function to effectively assist students.
• Stoop, kneel, or crouch when maneuvering the office environment.
• Lift up to 25lbs at times.