[Hiring] Financial Counseling Representative I @R1 RCM

Role Description

As an R1 Financial Counseling Associate, you will be responsible for counseling uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s). You will be expected to:

• Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients.
• Display excellent customer service, commitment to assisting patients, and attention to detail.
• Multi-task and navigate multiple systems while communicating with compassion and authenticity to build trust with patients.
• Gain and display a thorough understanding of Medicaid and other funding programs to provide patients with clear and concise information.

Previous experience as a financial counselor with a background in medical terminology, understanding State and Federal assistance programs, or relevant healthcare experience is a plus.

Here’s what you can expect working as a Financial Counseling Associate:

• Help patients navigate some of the most difficult times in their lives by reducing financial burdens related to their medical care.
• Be in the presence of illness and injuries; may need to be up to date on vaccinations, pass a drug test, and pass a background check prior to hire.
• Communicate complex coverage enrollment information with patients and assist with their applications effectively and efficiently.
• Receive support from R1 training and Financial Counseling leaders to gain the knowledge needed to be successful in this role.

Qualifications

• High School Diploma or GED
• Excellent customer service skills
• Compassionate communication

Requirements

• Base pay range is $15.35 - $23.13 per hour, determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

• Competitive benefits package.
• Opportunities for professional growth and development.
• Access to career and leadership development courses and programs.