[Hiring] Financial Clearance Associate Specialist @Ensemble Health Partners

Role Description

The Financial Clearance Associate Specialist provides world-class customer service while exceeding expectations of scheduled patients for cost share/liabilities prior to the date of service.

• Provides world-class customer service and follows scripted benefit verification format in HIS benefits screen and updates accounts in workflow system with accurate documentation.
• Selects accurate medical records for patient safety and schedules appropriate procedures based on physician orders.
• Assigns insurance plans accurately, performs electronic eligibility confirmation and documents results, calculates patient cost share/liability and attempts to collect via phone within 48 hours of the date of service.
• Utilizes appropriate systems to facilitate communication with hospital gatekeepers, utilizes health information system account and collects documentation as appropriate.
• Meets performance expectations within 90 days from the date of hire, with goals set on a daily individual as well as a team basis to support achievement of 2% of Net Patient Revenue.
• Maintains call score averages of 95% or greater daily, weekly, and monthly to ensure a high level of customer service.

Qualifications

• 2 Year/ Associates Degree
• Minimum of 2 years working in a call center with collection experience.
• Articulate, personable, dependable and confident with excellent communication skills.
• Customer service oriented, builds trust and respect by exceeding customer expectations.
• Types 45 WPM and is proficient in multiple computer applications.
• Supports and follows organizational policies and procedures.
• Medical/insurance background; knowledge of MS Office programs.

Requirements

• Join an award-winning company with multiple recognitions including:
• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $17.00 - $18.65/hr based on experience.