[Hiring] Finance Customer Support Specialist @Spines

Role Description

We are looking for a proactive, empathetic, and results-driven Finance Customer Support Specialist to join our team. This role is ideal for someone who enjoys helping people while also feeling comfortable having payment conversations and guiding customers toward a positive outcome.

Success in this position requires someone who is naturally persuasive without being pushy. You'll spend a significant portion of your day speaking with authors, understanding their situations, overcoming objections when appropriate, and helping them complete outstanding payments. While this is not a traditional sales role, many of the same skills apply:

• Active listening
• Confidence on the phone
• Relationship building
• Ability to guide conversations toward a successful resolution

You'll handle both outbound and incoming calls, follow up on payment commitments, and own a personal caseload of author accounts in active billing stages. Strong organizational skills are essential—you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability for every open case.

Qualifications

• Exceptional organizational skills—this is non-negotiable.
• Advanced written and spoken English proficiency is required.
• Previous experience in sales, collections, account management, customer retention, or another customer-facing role.
• Comfortable and confident on the phone.
• Strong communication and persuasion skills.
• Strong attention to detail regarding numbers and payment records.
• Empathetic and patient communicator.
• Self-driven and proactive.

Requirements

• Previous experience in sales, collections, accounts receivable, customer support, or a similar role.
• Experience working with payment plans, renewals, retention, or consultative sales.
• Familiarity with Salesforce, Metorik, WordPress, and ClickUp.
• Ability to thrive in a fast-paced, ever-changing environment.

Benefits

• Remote work with a flexible schedule.
• A friendly and collaborative international team.
• Opportunities for professional growth and training.
• The chance to make a direct impact on customer satisfaction.
• Be part of a company that helps authors bring their stories to life.