[Hiring] Field Support Specialist @The N2 Company

Role Description

At N2, Field Support Specialists are our liaisons between our Home Office team members and our sales rock stars, known as Area Directors. On the Support team, Field Support Specialists play the role of coach, teacher, and trouble-shooter when helping Area Directors across the country. They deliver impeccable service through written and verbal communication, and while each team member is equipped to answer all types of questions, they must also be prepared to have the patience and curiosity to find those answers when they don’t already have them.

This is a fully remote position with the hours of 9:00 am to 6:00 pm ET, Monday through Friday. Interviews will be conducted via phone and video calls for your convenience. The salary is $44,000 annually, with opportunities for growth and advancement.

The Role in Action

• Assist Area Directors develop their skills while building one-on-one relationships with them.
• Train Area Directors in our processes and procedures via phone conferences.
• Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients.
• Work both individually and within a small, close-knit team to solve problems.
• Answer incoming phone calls to cover current staffing pattern needs.
• Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors.
• Collaborate with our Design team to help Area Directors understand our design process and administrative tasks.

Qualifications

• Ability to learn quickly with a desire to grow.
• Confidence in making decisions based on your knowledge and training.
• All-star communication skills, both over the phone and in email.
• Knowledge of Microsoft Office products and Google Workspace.
• Resourcefulness and adaptability in an environment of change.
• Ability to work calmly with fast-paced deadlines.

Requirements

• Previous call center experience & ticketing software knowledge.
• Have a “we, not me” attitude.
• Truly enjoy helping others.

Benefits

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Parental leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
• Monthly remote-work reimbursement to assist with home office and internet expenses.
• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.