[Hiring] Field Support Representative Diagnostics @IDEXX

Role Description

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.

The Field Support Representative positions are field-based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

Ideal candidate must live in the Mt Laurel or Cape May New Jersey area and be willing to travel within this territory and occasionally outside of this territory as needed.

As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer-centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

Qualifications

• 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
• Ability to build relationships with all personalities is a must.
• Effectively communicate and collaborate with customers, management, and peers.
• Ability to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
• Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
• Comfortability with learning and using technology such as computers, tablets, and Smartphones. Computer networking experience is a plus!

Requirements

• Requires up to 75% travel (varies by region and may include travel outside of your territory).
• 5 days or more of car travel per week.
• 6-8 or more overnights per month (subject to change).
• Weekend hours and weekday overtime may be required. Overnight travel is required.
• Valid Driver’s License and clean drivers abstract required.
• Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised.

Benefits

• Hourly rates targeting: $27.00 per hour+
• Opportunity for annual cash bonus.
• Benefits Day-One.
• On the job training and career advancement opportunities (experience NOT required).
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more.

Physical Demands and Work Environment

• Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 60 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Extensive overnight travel required.
• Ability to travel and work internationally.
• Ability to drive car for extended periods.