[Hiring] Field Service Technician @Air Clean Systems

Role Description

The Remote Field Service Technician is a highly customer-focused role responsible for delivering exceptional on-site service for CS Medical equipment across the United States. This position requires 100% travel and serves as the primary face of the company to customers.

• Deliver an outstanding on-site customer experience at every interaction.
• Execute service work with urgency, professionalism, and technical excellence.
• Complete all service documentation accurately, thoroughly, and in a timely manner.
• Maintain customer satisfaction, support field operations, and ensure compliance with CS Medical quality standards.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in a technical or medical device service environment (or equivalent).
• Strong communication skills (verbal and written) with a customer-first mindset.
• High level of computer proficiency (MS Office, ERP systems).
• Proven ability to manage documentation with speed and accuracy.
• Strong attention to detail and organizational skills.
• Valid driver’s license with a clean driving record.

Requirements

• Serve as the primary on-site representative of CS Medical, delivering a professional, responsive, and customer-first experience.
• Build strong relationships with hospital and clinical staff through clear communication, reliability, and technical expertise.
• Respond to customer needs with care and understanding, ensuring minimal disruption to their operations.
• Perform installation, validation, maintenance, and repair of customer-owned equipment across the U.S.
• Troubleshoot and resolve technical issues via phone, email, and in-person visits.
• Ensure all equipment is operating safely and in compliance with company and regulatory standards.
• Complete all service documentation accurately and completely, including service reports, final acceptance testing, training competency/records, and performance checks.
• Ensure documentation is submitted same-day as the on-site visit.
• Maintain organized and accurate records in the Service Department’s central systems.
• Maintain accurate inventory of company-owned tools, equipment, and spare parts.
• Track and report usage, replenishment needs, and discrepancies.
• Support service quality initiatives and customer satisfaction goals.
• Provide valuable feedback from the field to improve products, service processes, and customer experience.

Benefits

• Compensation package includes health insurance, dental insurance, vision insurance, life insurance, and Teladoc following an introductory period.
• A 401K plan with employer contribution is offered.
• The Company offers paid time off and paid holidays.