[Hiring] Field Service Representative @Gulfstream

Role Description

The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.

Qualifications

• Bachelor's Degree in Aviation maintenance or related curriculum or equivalent combination of education and experience.
• 5 years combined experience.
• A&P (FAA Airframe and Powerplant) license preferred.

Requirements

• The ability to travel frequently is required.
• Must possess a valid passport.
• Prior customer support experience is preferred.
• Experience with multiple Gulfstream large-cabin and mid-cabin aircraft is highly desired.
• Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email.
• Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
• Formal maintenance training on all in-production Gulfstream model aircraft highly desirable.
• Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable.
• This job requires one to be able to read, write, speak, and understand the English language.

Benefits

• Medical, prescription, dental and vision coverage.
• Life and disability insurance.
• Retirement savings plan.
• Employee assistance plan.
• Voluntary programs such as adoption assistance, prepaid legal assistance, home and auto insurance, and accident insurance.