[Hiring] Field Service Engineer @Revvity

Role Description

As a Customer Service Engineer, you’ll support customers using MLD and RRD products, while also providing service expertise across other Applied Genomics and Life Science solutions. This role covers the NJ/NYC greater Metro area including Eastern PA, reporting to the Mid-Atlantic Team Leader and partnering closely with internal teams to keep customers operating smoothly.

• Provide technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support.
• Support installation, qualification, preventive maintenance, and service activities in the field as needed.
• Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement.
• Travel throughout the NJ/NYC area, Philadelphia and provide backup coverage in the MD/DC territory (approximately 80% travel), with some overnight possibilities based on customer needs.
• Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience.

Qualifications

• Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field.
• 3+ years of experience in technical customer service, field service engineering, technical support, or a related customer-facing service role in a laboratory, life science, or regulated technology environment.
• Troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools.

Requirements

• 3+ years experience supporting Applied Genomics or Life Science instruments and related systems (including service, validation support, or qualification activities).
• Familiarity with service documentation, change tracking, and structured problem-solving approaches used in technical environments.
• 3+ years experience coordinating with cross-functional internal teams (engineering, operations, or technical management) to resolve complex issues.

Benefits

• Medical, Dental, and Vision Insurance Options.
• Life and Disability Insurance.
• Paid Time-Off.
• Parental Benefits.
• Compassionate Care Leave.
• 401k with Company Match.
• Employee Stock Purchase Plan.