[Hiring] Field Service Engineer @Getac, Inc.

Role Description

Getac has an opportunity for a Field Service Engineer to join the team and provide post-sales technical support for Getac products and solutions at customer sites across the U.S. and Canada. The Field Service Engineer has a strong commitment to customer satisfaction, with the ability to identify, analyze, and communicate technical and business issues effectively throughout the post-sales process.

• Able to provide technical service support for all company products including software configurations, wireless infrastructure, in-car video solution, and vehicle docking stations.
• Provide excellent customer service and phone etiquette in handling key accounts and building account relationships.
• Maintain positive professional relationships with all end-customers, sales, and vendors/resellers.
• Able to travel for post-field sales support activities with customers.
• Responsible for timely, accurate, and detailed communication and tracking of projects via internal systems.
• Collaborate with internal teams on a daily basis.
• Escalate issues in a timely manner.
• Identify all technical issues of assigned customer accounts to assure complete customer satisfaction through all stages of the post-sales process.
• Must be able to follow-up and use technical capabilities to support customer post-sales issues.
• Able to travel throughout the US and Canadian sales territory.
• Requires travel 50-75% of the time within US and Canada.

Qualifications

• Previous networking experience and certification is a plus.
• Strong verbal and written communication skills are required.
• OS/Image builds -- INF drivers, system drivers, BIOS, encryption, etc. Microsoft Certification is a plus.
• Experience supporting end-user installation, configuration, upgrades, and migration.
• Hardware and Software: Experience with technology in vehicles to include in-car video and body worn cameras or laptops, tablets, handhelds, and mobile devices.
• Use of computer systems, MS Office is required.
• Prior experience in a technical support role or project management.
• Ideal Candidate will be located in Southwest territory (AZ, TX, OK).

Requirements

• 50-75% travel.

Benefits

• Great Benefits, interesting work.
• Reasonable Hours to preserve a positive work/life balance.
• Engaging, supportive culture – we have FUN!
• Performance-based bonuses.