[Hiring] Field Applications Specialist @Roche

Role Description

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

As a Field Applications Specialist , you will be a key member of our Customer Support team as the primary scientific and technical representative in the state of Maine, primarily supporting the Portland area for Roche systems in customer laboratories within the Core Lab space. You will be responsible for providing best-in-class on-site customer support, including:

• Application implementation
• Operator training
• Troubleshooting for diagnostic instrumentation and assays throughout the entire product life cycle

The Opportunity:

• Build and maintain strong, collaborative relationships with customer stakeholders, ensuring a high level of customer satisfaction and creating value within the customer’s lab operations.
• Consult with customers on lab needs and act as a partner by supporting the customer throughout the product lifecycle, including supporting product upgrades and other changes.
• Perform and/or assist with the installation of complex diagnostic instruments, software, and reagent applications in customer laboratories.
• Validate system performance to ensure it meets manufacturer specifications.
• Deliver and, in some cases develop, comprehensive on-site training to laboratory personnel on the proper use and maintenance of Roche systems.
• Act as the primary on-site resource for resolving complex technical issues related to instrumentation, software, and assay performance.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals.
• Serve as the customer liaison and collect feedback from customers on product performance, features, and usability.
• Partner with the sales team and leverage in-depth technical knowledge during pre-sales activities.
• Ensure consistent customer experiences by following Roche protocols and procedures.
• Maintain accurate and timely records of all service activities, customer interactions, and technical issues using Roche’s CRM system.
• Complete all administrative duties, such as travel and expense reporting, as required.
• Overnight travel within a designated territory, which can range from a specific state to a larger region.

This is a field-based role - the territory will cover the whole state of Maine. 50% or more travel is expected for this position based on business needs. The ideal candidate for this role should reside in the Portland, ME area.

Qualifications

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.
• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)

Requirements

• Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment.
• Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay.
• Ability to learn Roche solutions for applicable franchises (i.e. chemistry, immunology, life sciences, IT solutions), and stay current with industry trends.
• Diagnose and solve technical problems efficiently and effectively.
• Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment.
• Effective written/verbal communication skills as well as project and stakeholder management experience.
• Effective customer consultative skills which includes advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering of strong customer relationships.
• Demonstrated ability to coach and mentor junior staff and lead by example.
• Ability to work as a field-based individual contributor with independence and autonomy.

Benefits

• This is a remote, field-based position.
• Travel including overnight is expected to be 50% or more based on business and customer support needs.
• A company car is provided with this position.
• No relocation benefits available for this job posting.
• The expected salary range for this position based on the primary location of Maine is 69,600.00 - 129,200.00 USD Annual.
• Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
• A discretionary annual bonus may be available based on individual and Company performance.