[Hiring] Field Application Scientist @10x Genomics

Role Description

As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products.

What you will be doing

• Communicate:
  • Acting as the main point of contact between the customer and company
  • Keep customers apprised and trained on advancements in 10x technology and software
  • Coordinate and perform customer site trainings and demonstrations
  • Identify, document and communicate customer issues; complaints or concerns to management
  • Contribute to white papers and documentation with the goal of expanding support content
• Connect:
  • Scientifically partner with customers as they develop their research utilizing 10x technologies
  • Collaborate in scientific discussions with customers, cultivating long term relationships
  • Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs)
  • Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams
• Support:
  • Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
  • Interpret customer needs and identify the proper issue escalation pathway within 10x
  • Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
  • Handle potentially stressful situations calmly and adroitly

Qualifications

• Extensive experience in molecular biology, biochemistry, genomics or genetics
• Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
• Clear vision of and commitment to providing outstanding customer service
• Excellent organizational, analytical, and systematic troubleshooting skills
• Fluent written and verbal Japanese language skills
• Outstanding presentation and training skills
• Ability to maintain records for customer sites and provide high level feedback to management
• Willingness to travel up to 50%

Requirements

• PhD. or equivalent experience preferred (e.g. BA/BS with approx. 5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics
• Previous customer facing experience
• Hands on proficiency with common molecular biology bench techniques; cell culture experience
• Broad knowledge of genomics or biochemistry
• Single cell laboratory experience is highly desirable
• Ability to work independently and as part of a team towards corporate goals

Company Description

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.

• We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask.
• Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
• Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment.
• We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future.