[Hiring] Family Engagement Specialist @Stride, Inc.

Role Description

The Family Engagement Specialist provides exceptional customer service and onboarding support to students and families enrolled in K12-powered school in Arizona. This role combines technical assistance, relationship building, and proactive engagement to ensure families and students have what they need to successfully navigate online learning. The Family Engagement Specialist serves as a trusted resource for new families, guiding them through account setup, attendance expectations, and early engagement, while maintaining the high standards of support expected of K12-powered school staff.

Essential Functions

• Deliver exceptional customer support via phone, chat, and email to students, families, and school staff, focusing on onboarding and engagement.
• Welcome new families to K12 Schools and guide them through account setup, platform navigation, and orientation resources.
• Assist with login and password resets, platform access, and other basic technical supports.
• Provide clear attendance guidance and emphasize the importance of daily participation and engagement.
• Proactively identify and contact students or families showing early signs of disengagement or irregular attendance.
• Conduct follow-up calls or messages during the initial weeks of enrollment to ensure students are attending and engaging consistently.
• Accurately document all interactions and support cases in PowerSchool with clarity and completeness.
• Apply knowledge of school systems, policies, and procedures to resolve requests.
• Track and share customer feedback and recurring issues with school leadership for continuous process improvement.
• Provide informal peer support by sharing resources, answering questions, and demonstrating effective problem-solving approaches.
• Assist leadership and the Family Engagement Coordinator with onboarding, peer coaching, and refresher training as needed.

Qualifications

• High School Diploma AND one (1) year of relevant customer support work experience OR equivalent combination of education and experience.
• Ability to clear required background check.

Desired Qualifications

• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with student information systems or similar databases.
• Strong attention to detail and ability to manage multiple priorities.

Compensation and Benefits

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations.