[Hiring] Experience Partner 1 @Granicus LAC

Role Description

The Experience Partner 1 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross-functional collaboration, and a proactive approach to identifying opportunities for improvement and expansion.

What Your Impact Will Look Like

• Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR.
• Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
• Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
• Conduct semi-customized program reviews and provide strategic recommendations.
• Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
• Serve as the primary point of contact throughout the client lifecycle.
• Maintain accurate records of client interactions, milestones, and engagement metrics.
• Collaborate with internal teams to ensure timely delivery and client satisfaction.

Qualifications

• Understanding of customer success principles and SaaS business models.
• Familiarity with digital transformation in the public sector.
• Knowledge of project management and implementation best practices.
• Strong analytical and communication skills.
• Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms.
• Ability to manage multiple client relationships and competing priorities.
• Ability to work independently and proactively solve problems.
• Ability to build trust and credibility with clients and internal stakeholders.
• Ability to translate client needs into actionable strategies and solutions.

Requirements

• Bachelor’s degree in Business, Public Administration, Communications, or related field.
• 2–4 years of experience in consulting, customer success, or account management.
• Experience with SaaS platforms and digital tools preferred.

Benefits

• This role is typically performed on a computer using Zoom or Teams.
• The individual will be on camera throughout the day engaging with other employees and clients.
• The role is typically performed indoors within a home office environment.
• This role is typically performed while sitting or standing at a desk.

Company Description

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive.

• Granicus has consistently appeared on the GovTech 100 list over the past 5 years.
• Recognized as one of the best companies to work for on BuiltIn.
• Served 5,500 federal, state, and local government agencies.
• More than 300 million citizen subscribers power an unmatched Subscriber Network.
• Empowers stronger relationships between government and residents across multiple countries.