[Hiring] Executive VIP Consultant @Sirva

Role Description

As an Executive VIP Consultant, you will play a key role in supporting Sirva’s continued success by serving as the primary point of contact for EVIP customers throughout their mobility journey. This high-touch, service-led role requires strong organizational capability, sound judgement and the ability to support, guide and advise customers across a varied client portfolio. The Executive VIP Consultant is accountable for the day-to-day delivery of designated EVIP relocation programmes, ensuring a highly coordinated, responsive and premium customer experience.

In this role, you will:

• Oversee the full spectrum of relocation management services, including policy counselling, home sale and purchase support, destination services, household goods shipment, intercultural services, visa and immigration support, language training, ongoing assignment support and repatriation.
• Interpret designated client relocation policies and procedures, evaluate available options and provide tailored consultation to relocating employees based on their individual circumstances and needs.
• Anticipate, manage and resolve issues quickly, creatively and with appropriate escalation discipline.
• Act as the single point of contact and accountability for all EVIP moves, ensuring supplier communications are reviewed and that employees are not asked to provide the same information to multiple parties.
• Partner with internal support teams and external providers to ensure customer needs are met promptly, with all parties operating as one coordinated support team.
• Respond to relocating employees on the same business day, ideally within four business hours.
• Provide ongoing consultation and proactive guidance throughout the duration of the international assignment or relocation.
• Identify and recommend process improvements that enhance efficiency, consistency and overall customer experience.
• Demonstrate flexibility in working hours where calls or urgent support are required outside core hours to accommodate EVIP employee schedules.
• Operate within a global EVIP support model designed to provide 24/7/365 customer coverage, supported by issued mobile devices to enable timely and responsive assistance when required.

Qualifications

• Digitally confident, with demonstrated ability to use multiple technology platforms as an integrated part of day-to-day service delivery.
• Able to adopt new technology quickly and incorporate it effectively into ways of working.
• Comfortable navigating multiple technology platforms simultaneously.
• Highly organized, with strong problem-solving capability and excellent attention to detail.
• Able to exercise sound judgement and own complex processes through completion and resolution.
• Able to anticipate potential issues and develop effective solutions without immediate direction or supervision.
• Able to think creatively, navigate ambiguity and resolve problems quickly and efficiently.
• Demonstrates strong accountability for the customer experience and the successful delivery of each move.
• Demonstrates curiosity and a commitment to continuous learning within a transforming organization.
• Demonstrates a trusted advisor mindset in both proactive and reactive customer scenarios.
• Builds trusted relationships quickly through strong service orientation, credibility and responsiveness.
• Adapts communication style to support different VIP personas and family needs with confidence and discretion.
• Operates effectively in a team environment with shared goals and responsibilities in support of a positive customer experience.
• Maintains a calm, confident and composed approach, particularly in difficult, sensitive or high-pressure situations.
• Demonstrates strong collaboration, cultural awareness and excellent written, verbal and interpersonal communication skills.

Benefits

• Hybrid working
• Core Flex Hours
• Health & wellbeing programmes
• Learning & career development
• Financial rewards
• Global career opportunities

Company Description

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.