[Hiring] Executive IT Support Consultant @CNO Services, LLC

Role Description

This position is bonus-eligible and involves being a trusted technology advisor and hands-on support for the organization’s C-level and senior leadership.

• Serve as a trusted technology advisor and escalation point for C-level and senior leaders, providing white-glove support both on-site and remotely.
• Deliver advanced troubleshooting and lifecycle support for executive devices and environments, including laptops, tablets, mobile devices, home offices, and AV equipment across Windows, macOS, iOS, and Android.
• Lead the setup, optimization, and real-time support of executive meeting technologies such as Zoom Rooms, Microsoft Teams Rooms, hybrid work tools, and AV integrations.
• Provide rapid-response IT solutions for high-priority events including board meetings, earnings calls, investor presentations, and executive travel.
• Ensure secure, high-performance environments by managing VPNs, endpoint protection, compliance settings, and coordinating with IT infrastructure and cybersecurity teams.
• Recommend and implement technology upgrades, workflow automation, and personalized enhancements to the executive tech stack.
• Maintain proactive support documentation, executive playbooks, and onboarding/offboarding processes while handling all sensitive data with the utmost confidentiality.

Qualifications

• Proficient across multiple operating systems and platforms, including Windows, macOS, iOS, Android, and AV tools.
• Advanced expertise with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Exchange Online) and collaboration platforms such as Zoom, Microsoft Teams, and Webex.
• Skilled in endpoint management and IT support tools, including Microsoft Intune, BeyondTrust, SCCM, BigFix, and ITSM platforms like ServiceNow and Jira Service Desk.
• Strong knowledge of networking fundamentals (DNS, DHCP, VPN, VLAN, Wi-Fi optimization) and identity/access management tools (Azure AD, Okta, MFA, conditional access).
• Proficient in scripting and automation using PowerShell, Python, or Bash to streamline processes and enhance efficiency.
• Exceptional problem-solving and decision-making abilities, with a proven ability to resolve issues independently under pressure and in high-stakes environments.

Requirements

• Bachelor’s degree in Computer Science, Information Systems Technology, or equivalent professional experience.
• Minimum of 5 years of experience in supporting executive leadership in varying environments - in-office, remote, and hybrid.
• Requires approximately 30% travel, including destinations across the U.S. and occasionally Mexico and the Caribbean, to support business needs.
• Provide on-call support to executives as needed, ensuring timely assistance and resolution of urgent issues outside standard business hours.
• Certifications/Licenses: CompTIA A+, Microsoft Modern Desktop Admin Associate, or equivalent.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Short-term & long-term disability insurance
• Paid time-off and corporate holidays
• Paid parental leave
• Company paid life insurance