[Hiring] Executive Customer Success Leader @SecurityScorecard

Role Description

We are hiring a seasoned executive leader to scale and modernize our global Customer Success organization. You will be responsible for:

• Global Leadership & Excellence: Lead, coach, and train a world-class team, pushing for excellence across every global region to ensure a unified, high-standard customer experience.
• Innovation & AI Integration: Design and implement "rock solid," efficient processes energized by AI to ensure the organization remains lean, agile, and ahead of the curve in automated customer health tracking.
• Operational Accountability: Run a "tight ship" by driving deep accountability both within the CS org and cross-functionally with Sales, Product, and Engineering.
• Complex Process Management: Orchestrate high-level, complex customer journeys, ensuring the team is organized, reliable, and capable of navigating the intricacies of large enterprise risk teams.
• Strategic Growth: Partner with the VP of Sales to ensure seamless handoffs and a consultative approach that puts the customer’s needs first to solve their security challenges.

Qualifications

• 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth.
• 5+ years of experience in the cybersecurity space.
• Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals.
• Extensive experience with 6 and 7-figure enterprise deals.
• Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing.

Requirements

• Authentic & Ethical: Does the right thing, acts in the best interest of the company with transparency, and uses a consultative approach that puts the customer first.
• Proactive & Reliable: On top of the details and able to lean-in to rectify deals or accounts when they go south.
• Active Listener: Completely present and engaged when talking to stakeholders to build strong relationships and unlock business outcomes.
• Inquisitive: Naturally curious and able to synthesize complex information to articulate a strategy or solution on the fly.
• High-Level Management: Ability to design lean, excellent processes that drive global efficiency.
• Command: Enthusiastic and energetic in nature; able to lead a room and drive a culture of excellence.
• Competitive & Driven: "Hate to lose" mentality regarding churn, with a relentless focus on quota retirement and retention targets.
• Methodology Driven: Expert in account planning and qualification methodologies such as MEDDPIC.
• Communication: Effective verbal and written communication with the ability to lead senior-level engagements.

Benefits

• Specific to each country, we offer a competitive salary, stock options, health benefits, and unlimited PTO.
• Parental leave, tuition reimbursements, and much more!
• Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications, and experience, and may vary from the range.
• In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.