[Hiring] Executive, Customer Service @MoneyHero Group

Role Description

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat, and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

• Promptly and accurately respond to customer inquiries via email, chat, and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

Qualifications

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Requirements

• Good to have familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as a ticketing tool.

Benefits

• Competitive salary and attractive benefits.
• Annual leave, birthday leave, tenure leave, international remote work leave, and more.
• Professional trainings, career advancement, and internal mobility opportunities.
• Competitive benefits including insurance and mental wellness program.