[Hiring] Executive Assistant / Customer Service Coordinator @Hey Lieu

Role Description

Are you a polished, process-driven professional who loves bringing order to a fast-paced environment? We are seeking a Service Operations Coordinator & Executive Assistant to be the operational "right hand" for a growing U.S.-based irrigation service business. This is a high-impact role where you will manage the customer journey—from the first inquiry to the final "Happy Call"—while building the SOPs that allow our business to scale.

• Service Lifecycle Management: Answer inbound inquiries via Vonage and manage the "0-to-100" workflow from service request to job completion.
• Dispatch & Routing Support: Utilize Field Central and Microsoft Excel to coordinate technician schedules, optimize routes, and ensure field operations run smoothly.
• Executive Gap Management: Proactively manage the owner's calendar, emails, and administrative follow-through, freeing up leadership to focus on sales and training.
• Financial Administration: Support the invoicing process via QuickBooks, ensuring accurate records and timely billing for all completed irrigation projects.
• Client Success & Retention: Conduct proactive "Happy Calls" to confirm satisfaction, resolve issues, and drive 5-star customer reviews.
• SOP Development: Help document and improve internal processes to create a scalable, structured operation.

Qualifications

• English Mastery: Excellent spoken and written English with a polished, professional, and warm phone presence.
• Technical Toolkit: Strong proficiency in Excel is mandatory. Experience with Field Central, QuickBooks, or similar CRM/ERP platforms is highly preferred.
• Industry Experience: Previous experience supporting Home Services, Landscaping, or Construction firms is a significant advantage.
• Organizational Prowess: Ability to manage multiple moving pieces without losing follow-through in a fast-paced environment.
• Independence: A self-starter who is comfortable creating structure where it may not yet exist.

Requirements

• This is a full-time position aligned with 8:00 AM – 5:00 PM Pacific Time. Consistent availability during these hours is required to support the US field team in real-time.

Company Description