[Hiring] Executive Assistant | Customer Experience & Marketing Coordinator @SmartScale360

Role Description

SmartScale360 is hiring an experienced Executive Assistant | Customer Experience & Marketing Coordinator to support a fast-growing U.S.-based business. This role combines executive support, customer experience, operations, and marketing coordination to help keep the business running efficiently.

You'll serve as the business owner's right hand by managing day-to-day operations, improving internal processes, supporting customers, coordinating marketing initiatives, and ensuring projects stay on track. If you're proactive, highly organized, and enjoy wearing multiple hats, we'd love to hear from you.

What You'll Do

• Manage executive calendars, meetings, and daily priorities while coordinating appointments and schedules
• Organize emails, reports, presentations, and business documentation to support daily operations
• Track projects, deadlines, and action items to ensure timely completion
• Create and improve Standard Operating Procedures (SOPs) and internal workflows
• Provide exceptional customer support through follow-ups, appointment confirmations, and issue resolution
• Maintain accurate CRM records and process administrative updates and documentation
• Coordinate internal operations by supporting scheduling, reporting, and cross-functional projects
• Manage online reputation efforts by requesting customer reviews and monitoring customer satisfaction
• Coordinate marketing initiatives including social media scheduling, email campaigns, and marketing assets
• Design basic marketing materials using Canva and assist with website and content updates
• Identify process improvements that increase efficiency and enhance the customer experience

Qualifications

• 3–5 years of experience as an Executive Assistant, Virtual Assistant, Administrative Coordinator, Operations Coordinator, or similar role
• Proven experience supporting executives, business owners, or leadership teams
• Strong customer service and client communication skills
• Experience using CRM systems and maintaining accurate customer records
• Proficiency in Google Workspace and Microsoft Office
• Excellent organizational, documentation, multitasking, and problem-solving skills
• Ability to manage multiple priorities while maintaining accuracy in a remote environment
• Experience coordinating social media, marketing, or customer engagement activities
• Excellent English communication skills (written and verbal)
• Experience with GoHighLevel, Canva, ChatGPT, or AI productivity tools is a plus
• Background supporting service-based businesses is an advantage

Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, device, and power source
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs

Benefits

• 10 Days PTO
• Annual Appraisal
• Healthcare Benefits
• Career Growth Opportunities
• Permanent remote work
• Competitive salary and performance bonuses
• Work directly with established U.S.-based businesses
• Join a supportive and collaborative remote team

Apply Today!

If you're passionate about executive support, customer experience, operations, and marketing coordination, we'd love to hear from you. Apply today and take the next step in your career with SmartScale360.

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.