[Hiring] EOR Implementation Manager @Multiplier Technologies Private Limited

Role Description

Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

• Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier.
• Schedule and conduct kick-off calls with new clients to understand their specific needs and goals.
• Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities.
• Partner closely with internal teams, including Sales, Product, Operations, and Engineering, to deliver the best client onboarding experience.
• Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter.
• Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap.
• You will support our NAMER market and align with the timezone across NAMER.

Qualifications

• You are customer-obsessed, always putting our customers first and being there for them every step of the way.
• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals.
• You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills.
• You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers.
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment.
• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
• You have prior Implementation experience in EOR industry.

Requirements

• Equal employment opportunity: Multiplier is an equal opportunity employer; we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

Multiplier is at the forefront of the global hiring revolution, empowering companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.