[Hiring] Entry-Level Customer Success Representative @Lisa Russel

Role Description

As a Remote Client Services Team Lead, you'll balance client service responsibilities with leadership development while helping build a positive, high-performing remote culture.

• Meet with clients virtually through Zoom and phone appointments
• Provide professional guidance regarding benefits and coverage options
• Build and maintain strong client relationships
• Support and mentor newer team members
• Encourage collaboration and a positive team environment
• Utilize technology to improve communication and workflow efficiency
• Maintain accurate documentation and professional standards
• Participate in leadership meetings, coaching sessions, and ongoing development

Qualifications

• Strong leadership potential and a collaborative mindset
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Self-motivation and accountability
• Ability to work independently in a remote environment
• Professionalism, integrity, and sound judgment
• Adaptability and a commitment to continuous learning
• Confidence using technology and virtual collaboration tools

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Benefits

• 100% Remote Work
• Flexible scheduling after training
• No commuting
• Modern virtual work environment
• Executive mentorship from experienced leaders
• Structured leadership training
• Weekly coaching and development
• Promotion from within
• Weekly performance-based compensation
• Performance bonuses
• Leadership recognition opportunities
• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and professional development events
• Advanced virtual technology and collaboration tools